COVID-19

Updated: Monday 25th May 2020. 

When Will Head Office Reopen?

Head office has now reopened on  reduced staff & opening hours of:

10am-4pm - Monday to Thursday 

10am-3pm Friday

When can we trade on your Markets again? 

Following up on the positive news announced by Prime Minister Boris Johnson on Monday, 25th May when he stated that outdoor markets will be permitted to open again from 1st June, 2020.

We are pleased to let you know that following the announcement, we are now in talks with each Local Authority that we are under contract to; Oxford City Council, Stratford-upon-Avon Town Council & Stratford-on-Avon District Council, City of Wolverhampton Council, Tamworth Borough Council, Shropshire Council, Bewdley Town Council, Worcester City Council.

Each local authority has it's own preference and requirements in terms of what they feel is permissible in their own area of responsibility, whilst LSD Promotions has its own Plan to Rebuild prepared and ready to move forward at the right moment. You may wish to review Our Plan to Rebuild which can be found on the website by clicking this link. https://lsdpromotions.com/our-plan-to-rebuild

The most important aspect is timing, it is absolutely vital that we make the right decision with our Local Authority partners in relation to our outdoor markets re-opening. We understand that the rest of retail, shops, cafes etc., are set to open in mid-June and it is very important that markets return not only safely, but also when there is enough going on, to make sure they are viable and reasonably well attended by shoppers.

Tamworth Street Market will reopen on Tuesday 16th June & Oxford Gloucester Green Market will reopen on Wednesday 17th June. 

We do not have a reopening date for any other regular market however we will update once our talks with local authorities have been concluded over the coming weeks.  

Meanwhile, we ask that you make sure that you are on our mailing list so that we can contact you to give you the re-opening date for all the markets operated by LSD Promotions. We will need to contact you as soon as we have the relevant opening dates for each individual market so this information is very important.

So whether you are enquiring about;

Oxford

Stratford-upon-Avon

Wolverhampton

Tamworth

Market Drayton

Bewdley or

Worcester

Please bear with us and regularly check your emails, including your junk mail and make sure you do not miss an announcement.

To join the mailing list, if you have not already done so, please subscribe via https://lsdpromotions.com/mailing-list 

Unauthorised Trading

Unauthorised trading is strictly prohibited in any area under LSD Promotions contractual authority. Anyone attempting to trade before the authorised reopening dates are announced will risk losing the right to trade with us permanently. 

All public liability insurance is invalid until we officially reopen. Thank you for your compliance in this matter as safety is paramount and we are actively supporting the Governments Stay Alert initiative, to help prevent the spread of COVID-19.

What happens if an event I have paid for is cancelled as a direct result of COVID-19?

If an event is cancelled as a direct result of the outbreak of COVID-19, you are able to either roll the pitch fees paid as credit against any LSD event we operate in the future, or you are entitled to a full refund. 

If you have pre-paid for an event and would like to know if this has been cancelled as yet, please email customerservice@lsdpromotions.com clearly stating the name the application was made under, your LSD number and the name/ date of the event. If you would like the pitch fee refunded, please include your BACS details in the email. We will respond within 3 working days. 

If we do not hear from you, your application will automatically be placed into the credit file. Refunds only become due when an event has been officially cancelled as a direct result of the COVID-19 outbreak, either by LSD Promotions or a local authority partner.

Moving forward in a positive manner. 

We are working hard alongside our local authority partners, to combat the situation we all find ourselves in, and as we make sound, safe and sensible decisions. We are currently inundated with email requests from traders in need of answers in an ever-changing situation, that we are all facing together for the first time. Please bear with us as we continue to serve you, as best possible, in new and challenging circumstances.

We would like to take this opportunity to thank you for your continued support and custom during a difficult and unprecedented period which we trust will be resolved in the shortest time possible.