We take all complaints seriously and aim to deal with them fairly, promptly and professionally.
Your feedback helps us:
👉 Most concerns can be resolved quickly when raised at the time.
To help us investigate properly, complaints must be submitted within 10 days of the incident or issue occurring.
Complaints submitted outside of the 10 day timescale, are unable to be investigated as we need to investigate in real time.
👉 This ensures we can review the situation accurately and fairly.
In most cases, the quickest way to resolve an issue is to speak directly with the Market Manager on site.
They will do their best to address your concern immediately and reach a satisfactory outcome.
If your issue has not been resolved on the day, you can submit a formal complaint in writing using our online form.
Once submitted:
If further information is needed, we’ll contact you, and the review period will begin once everything has been received.
👉 Our aim is to provide a clear and fair outcome.
If you're not satisfied with the outcome, you have the right to appeal the stage 2 decision.
👉 This is the final stage of the process.
Please ensure you review the full complaints handling policy prior to submitting your complaints form to ensure you have full understanding of the process.
LSD PROMOTIONS COLLECTS ALL DATA IN ACCORDANCE WITH THE DATA PROTECTION ACT 2018. IF YOU WOULD LIKE MORE INFORMATION ON HOW WE PROCESS YOUR DATA, PLEASE REFER TO THE PRIVACY NOTICE ON OUR WEBSITE located on the policies page. ALTERNATIVELY, PLEASE EMAIL hr@lsdpromotions.com
© 2026 | LSD Promotions Group Of Companies
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