CONTACTS

Ground Floor Offices

Stamford Mews

Enville Estates

Stourbridge

West Midlands

DY7 5HD

01384 877 336 customerservice@lsdpromotions.com   

Monday to Thursday  09.00 – 17.00

Friday 09.00 – 15.00 

Saturday Closed Sunday - Closed  

Bank Holiday - Closed

5 Mansall Street 

Stratford-upon-Avon 

CV37 6NR

LSD Promotions Group of Companies aim to provide high quality services which meet your needs. We believe we achieve this most of the time, however, to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of any reason you are not satisfied by sending an email help@lsdpromotions.com.

Our aim is to investigate your complaint properly and provide a response within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered. All complaints are handled by one of the senior management team which includes the 4 directors of LSD Promotions group of Companies. 

For your complaint to be investigated, we do insist on this being submitted via email only. Verbal complaints cannot be dealt with by a director, therefore please include all detail and why you are unsatisfied and submit to the above mailbox. 

It is important for all our traders, members of the public and our staff to be treated with courtesy and respect.

We have a Dignity at Work and Zero Tolerance policy.  This means that aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Our staff are instructed to conclude all phone calls with anyone giving verbal abuse. Any future violation of this policy will result in the termination of your membership contract, and you will not be able to trade with LSD Promotions on any Market or special event in the future and there will be no appeal process.